Cancellations & Refunds

RINGFLOW WORKSHOP CANCELLATION & REFUND POLICY

Thank you for supporting Ringflow! As a small business, last-minute cancellations have a big impact on our ability to offer quality workshops, operate a viable business, and prevent other potential students from booking in to a class. To ensure the best experience for all participants, please review our cancellation policy below:

Cancellations:
To cancel your booking, please contact us at least 10 days in advance. Cancellations made within 10 days of the workshop start time are non-refundable.

Rescheduling:
To reschedule your booking, please contact us at least 7 days in advance. Rescheduling requests made within 7 days of the workshop start time will not be accepted.

We understand that unforeseen circumstances, such as unexpected family commitments, or delays due to traffic or public transport, may arise. However, as a small business, we’re unable to offer refunds or accommodate last-minute rescheduling outside of the above-stated timeframes, regardless of the reason. 
Exceptions for illness may be made upon providing us with a medical certificate.

In rare cases, we may need to cancel or reschedule a class due to unforeseen circumstances. While we will make every effort to avoid cancellations, we reserve the right to cancel workshops for reasons such as, but not limited to: staff shortage, illness or emergencies affecting key personnel, supply chain issues affecting the sourcing of our materials, unforeseen equipment malfunctions or supply shortages, or health and safety concerns or government restrictions.

If we must cancel a workshop, we will notify all participants as soon as possible and offer a rescheduled date or a full refund.

We appreciate your understanding and thank you for choosing Ringflow!

 

RINGFLOW VOLUNTARY WARRANTY

Subject to the exclusions to this warranty below, Ringflow voluntary warranty is offered against manufacturing faults on rings made during our workshops.

Our voluntary warranty period is six months from the date of the class (proof of purchase required). 

EXCLUSIONS TO OUR WARRANTY:

• Ringflow warranty will not apply to any products damaged due to being worn in a manner that is against our care instructions, or due to accident, mishandling or miswear.
• Please note that due to natural chemical reactions with the air, all jewellery will tarnish, and any such tarnishing is not a result of metal impurity or quality but rather the environment the wearer subjects it to.
  Examples of such environmental factors that will accelerate tarnishing include hand/body lotions, creams, sulphur, colognes and perfumes, salt water, salt air, humid climates, miscellaneous chemicals, hand sanitiser. Leaving jewellery untouched for several weeks or longer at a time will often accelerate tarnishing very quickly.
  
• Any repairs or modifications to Ringflow jewellery not undertaken by Ringflow employees will void any warranty.